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FREE WORLDWIDE SHIPPING

Returns & Warranty

Refunds (if applicable)

If you are a customer in the European Economic Area (EEA), you have a legal right to change your mind within 14 days and receive a refund for most products that you buy from us online. If you would like to cancel an order because you have changed your mind, you must inform us via support@techfibrr.com no later than 14 days after the date you receive the purchased item and you must return such item to us, within 14 days of notifying us that you would like to cancel your order.

If you are a customer not in the European Economic Area (EEA), If you would like to cancel an order because you have changed your mind, you must inform us via support@techfibrr.com no later than 14 days after the date you receive the purchased item and you must return such item to us, within 14 days of notifying us that you would like to cancel your order.

Return address -
Agile Tech
Sauletekio al. 15-811
10224 Vilnius
Lithuania

All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

We shall reimburse to you all payments received from you, including the costs of delivery, without undue delay and in any event not later than 14 days of notifying us that you would like to cancel your order. The refund will be issued to the same payment method used for the order. For orders made by credit card, the amount to be refunded will be visible on the next bank statement of the card. The time of processing may vary depending on the issuing company of the credit card, this time generally takes up to 20 working days. Refund of orders made by bank transfer will be completed on the original bank account within 48 hours from issuance of credit note and only after receiving the bank details from customers. Refund is made on the same currency of the original order. Possible difference in the refunded amount may depend on variations of the currency exchange rate and will not be refunded. 

Standard Warranty (Global)

We will be more than happy to replace any defective item free of charge within 120 days from the delivery date of your order. Alternatively, if the item is defective, we can offer you a full refund of the amount spent upon receiving back the product.

Simply Contact Us via https://support.techfibrr.com or directly via support@techfibrr.com email, and describe the issue to our Customer Support Team who will assist you in a timely manner.

You will be provided with further instructions how to proceed.

Warranty does not apply if:

1. The product has been physically damaged
2. The product has been used inappropriately
3. The defect can not be qualified as a factory defect
3. Over 30 days have passed since the delivery date of your order

Extended Warranty (if purchased, Global)

Same conditions apply as for our standard warranty, just for extended period of time.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at support@techfibrr.com

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.